I was a loyal client at Una Lash in Corona for over a year and consistently saw Dora without any problems. My eyes were always healthy and irritation-free under her care. At one of my appointments, my lash artist was changed last minute to Tina without notice. After the service, my eyes became significantly irritated and inflamed. The reaction was immediate and severe, and I have photo documentation from that day. For $120 including tip, it’s fair enough to say that service was unacceptable. I contacted the owner several times seeking a fair resolution. I requested either a refund for the service that caused the reaction or the opportunity to have it corrected by my original lash artist. Both requests were refused. I was told that because the service had been completed months prior, no refund or adjustment would be considered. The only option offered was to return and pay again under a membership rate. After more than a year as a consistent client, I expected accountability and a client-centered response, especially when a service resulted in visible physical irritation. Instead, responsibility was deflected and the solution required additional payment. Policies are important, but how a business responds when something goes wrong matters more. Unfortunately, this experience fell short of the professionalism I had previously experienced.